TecSecsolutionLogo
0%
TecSecsolutionLogo

TecSecSolution

Frequently Asked Questions

Answers to common questions about Managed IT Support, Cyber Security, Cloud Solutions, Microsoft 365, VoIP and Business Technology Services.

Popular Topics

Managed IT Support

What is Managed IT Support?

Managed IT Support is a proactive service where a dedicated IT provider manages, monitors, and maintains your business systems. At TecSecSolution, this includes cybersecurity protection, network monitoring, cloud support, data backup, and ongoing IT maintenance to keep your business secure and running efficiently.


Do you offer remote and onsite support?

Yes. TecSecSolution provides both remote and onsite IT support across the UK. Our engineers resolve most issues remotely for fast response times, while onsite support is available for hardware issues, installations, and complex IT infrastructure requirements.


Can you support businesses of all sizes?

Absolutely. TecSecSolution supports startups, SMEs, and larger organisations with scalable managed IT services. Whether you have a single office or multiple locations, our solutions are tailored to match your business size and IT requirements.


How does Managed IT Support improve cybersecurity and business continuity?

Managed IT Support strengthens cybersecurity through continuous monitoring, threat detection, firewall management, and regular system updates. Tecsec Solution also ensures business continuity with reliable backups and disaster recovery planning to minimise data loss and downtime.


What are the benefits of Managed IT Support for UK businesses?

Managed IT Support helps reduce downtime, improve cybersecurity, and lower IT costs. With Tecsec Solution, businesses benefit from 24/7 monitoring, proactive issue resolution, secure cloud solutions, and expert IT strategy without the cost of an in-house IT team.

Cyber Security

How can TecSecSolution help protect my business?

TecSecSolution protects your business through layered cybersecurity services including firewalls, endpoint protection, email security, threat monitoring, and vulnerability management. We proactively detect and prevent cyber threats before they can impact your systems, data, or operations.


Do I need Cyber Essentials certification?

Cyber Essentials is strongly recommended for UK businesses to protect against common cyber threats and demonstrate compliance with security best practices. TecSecSolution helps businesses achieve Cyber Essentials and Cyber Essentials Plus certification, improving security posture and increasing trust with clients and suppliers.


What should I do if I suspect a cyber attack?

If you suspect a cyber attack, disconnect affected devices from the network immediately and contact TecSecSolution. Our cybersecurity team will quickly assess the threat, contain the incident, and begin recovery procedures to minimise damage, data loss, and downtime.


How does your cybersecurity service prevent ransomware and phishing attacks?

TecSecSolution uses advanced email filtering, endpoint detection and response (EDR), user awareness training, and real-time monitoring to stop ransomware and phishing attacks before they reach your business systems or employees.


Does TecsecSolution provide ongoing cybersecurity monitoring and support?

Yes. TecSecSolution provides security monitoring, threat detection, patch management, and incident response to ensure your business stays protected at all times against evolving cyber threats.

Cloud & Microsoft 365

Can you migrate our business to Microsoft 365?

Yes. TecSecSolution provides secure and fully managed Microsoft 365 migration services with minimal disruption to your business. We handle email migration, user setup, data transfer, and security configuration to ensure a smooth transition to Microsoft 365 with zero data loss and improved productivity.


What cloud solutions do you support?

TecSecSolution supports a wide range of cloud solutions including Microsoft 365, Azure cloud services, cloud email hosting, cloud backups, and virtual desktop infrastructure (VDI). Our cloud services are designed to improve flexibility, scalability, and secure remote working for businesses of all sizes.


How secure is cloud storage?

Cloud storage is highly secure when properly configured and managed. TecSecSolution enhances cloud security through encryption, multi-factor authentication, access control, and continuous monitoring. We ensure your business data stored in Microsoft 365 or cloud platforms remains protected against unauthorised access and cyber threats.


What are the benefits of moving to Microsoft 365 for my business?

Microsoft 365 improves collaboration, remote working, and productivity with tools like Teams, SharePoint, and OneDrive. Tecsec Solution ensures your migration is optimised for performance, security, and cost-efficiency, helping your business work smarter from anywhere.


Does TecSecSolution provide ongoing support for Microsoft 365 and cloud services?

Yes. TecSecSolution offers ongoing Microsoft 365 and cloud support including administration, user management, security updates, troubleshooting, and optimisation to ensure your cloud environment runs smoothly and securely.

VoIP & Telecoms

What is the UK ISDN and copper phone line switch-off?

The UK is moving away from traditional ISDN and PSTN copper phone lines as part of a nationwide digital upgrade. Businesses still using legacy phone systems will need to migrate to a VoIP or cloud-based phone solution before services are withdrawn. TecSecSolution can help businesses transition smoothly to modern, future-proof communications.


What are the benefits of VoIP compared to traditional landlines?

VoIP phone systems offer greater flexibility, lower costs, advanced call management features, and support for remote working. Unlike traditional landlines, VoIP allows calls to be made and received from desk phones, laptops, and mobile apps while providing features such as call recording, voicemail-to-email, and business continuity during outages.


Can I keep my existing phone numbers?

Yes. TecSecSolution can port your existing business phone numbers to a modern VoIP phone system, allowing you to retain your established contact details while benefiting from advanced cloud telephony features and lower communication costs.


Can VoIP support remote workers?

Absolutely. Our cloud-based VoIP solutions enable employees to make and receive business calls from anywhere using desk phones, laptops, or mobile devices. This helps businesses support hybrid and remote working without compromising communication quality.


Can my business landline ring directly on my mobile phone?

Yes. TecSecSolution's VoIP systems can route calls from your business landline directly to your mobile phone through a dedicated mobile app. This ensures you never miss important customer calls, whether you're in the office, working remotely, or travelling.


Does TecSecsolution's VoIP system include a mobile app?

Yes. Our business VoIP solutions include a user-friendly mobile app that allows staff to make and receive calls using their business number, access voicemail, transfer calls, and stay connected from any location with an internet connection.


What are the benefits of VoIP compared to traditional landlines?

VoIP phone systems offer greater flexibility, lower costs, advanced call management features, and support for remote working. Unlike traditional landlines, VoIP allows calls to be made and received from desk phones, laptops, and mobile apps while providing features such as call recording, voicemail-to-email, and business continuity during outages.


What are the benefits of VoIP compared to traditional landlines?

VoIP phone systems offer greater flexibility, lower costs, advanced call management features, and support for remote working. Unlike traditional landlines, VoIP allows calls to be made and received from desk phones, laptops, and mobile apps while providing features such as call recording, voicemail-to-email, and business continuity during outages.

Let’s Talk

Ready to upgrade your connectivity and tech infrastructure? Contact the TSS team today and take the first step towards finding the best solution for you.