Last updated: 01-01-2026

These Terms of Business ("Terms") govern all services provided by TecSecSolution Ltd ("TecSecSolution", "we", "us", "our") to the Customer ("you", "your"). By engaging our services, you agree to be bound by these Terms.

1. Definitions

Services: IT support, cybersecurity, VoIP, connectivity, cloud services, hardware supply, and consultancy.

Equipment: Any hardware, software, or systems supplied, leased, or installed.

Order Form: Any signed or accepted agreement confirming Services.

Minimum Term: The agreed contract duration.

Fees: All charges payable by the Customer.

2. Formation of Contract

• A contract is formed upon acceptance, instruction, or commencement of Services.
• All contracts are legally binding once agreed.
• TecSecSolution reserves the right to accept or reject any order.
• Credit checks may be carried out at any time.

3. Services

• Services are provided with reasonable skill and care.
• No guarantee of uninterrupted, secure, or error-free service.
• Timelines are estimates only.
• Services may rely on third-party providers.
• Performance depends on external factors outside our control.

4. Customer Obligations

• Provide full cooperation, access, and infrastructure.
• Ensure no unauthorised interference with systems.
• Responsible for employees, contractors, and third parties.
• Must not resell Services without written consent.

5. Installation & Access

• Provide safe access and working conditions.
• Ensure power, cabling, and network readiness.
• Missed appointments may incur charges.

6. Equipment

• Ownership remains with TecSecSolution until paid in full.
• Loaned equipment remains property of TecSecSolution
• Customer liable for damage, loss, or misuse.

7. Third-Party Services

• Services may involve third-party providers.
• Separate agreements may apply.
• TecSec is not liable for third-party failures or outages.

8. Fees & Payment

• Fees are defined in the Order Form.
• Late payments incur interest and service suspension.
• Additional or out-of-scope work is chargeable.

9. Additional Work

• Includes customer-caused faults, changes, or emergency work.
• Charged at standard TecSecSolution rates.

10. Term & Termination

• Contracts run for a Minimum Term (typically 36–60 months).
• Auto-renew monthly after term.
• Early termination requires full remaining contract value.
• Cancellation before installation may still incur charges.
• TecSecsolution may terminate for breach or non-payment.
• Once an order has been confirmed, it is considered binding. Any cancellation requested after confirmation may incur applicable charges. If hardware has already been ordered or procured by TecSecSolution at the time of cancellation, the customer will be liable for the full invoice amount. At this stage, the order is deemed to have reached a "point of no return," and full payment is required regardless of cancellation.

11. Limitation of Liability

• No liability for loss of profit, data, or business interruption.
• No liability for indirect or consequential losses.
• Hardware Warranty
• All hardware supplied by Tecsecsolution is provided with the manufacturer’s warranty only. Tecsecsolution does not offer any independent or additional warranties for hardware products. All warranty claims, coverage, and duration are subject to the terms and conditions set by the respective manufacturer and may vary depending on the product.

12. Data & Cybersecurity

• Customer responsible for backups and compliance.
• No system is completely secure.
• Cybersecurity services must be explicitly agreed.

13. Service Levels

• SLAs are targets only.
• Credits are discretionary.

14. Force Majeure

TecSecSolution is not liable for events outside its control.

15. Use of Services

• Services must not be used unlawfully.
• No interference with systems or networks.
• Breach may result in suspension.

16. Intellectual Property

All systems, designs, and materials remain TecSecSolution's property.

17. Non-Solicitation

Customers may not employ TecSecSolution staff during the contract and for 12 months after termination. Breach incurs a 12-month salary fee.

18. Assignment

Customers may not transfer agreements. TecSecSolution may assign freely.

19. Notices

All notices must be provided in writing.

20. Variation

TecSecSolution may update these Terms at any time.

21. Governing Law

These Terms are governed by the laws of England and Wales.

22. Entire Agreement

This agreement overrides all prior discussions or representations.

23. General Provisions

• No waiver unless in writing.
• Invalid clauses do not affect remaining Terms.
• Pricing reflects risk allocation.

24. Enforcement

The Customer agrees these Terms are fair, reasonable, and represent a genuine allocation of risk in a business-to-business context.